Play Responsibly

Responsible Gaming 100krm — Fun Without Going Overboard

At 100krm, the fun of playing never comes at the cost of your well-being. We provide the tools, guidance, and support you need to stay in control at all times.

Self-Control Tools
Play Time Limit
24/7 Support
18+ Only

100krm's Six Responsible Gaming Pillars

Six core principles that form the foundation of 100krm's approach to ensuring every member plays safely, healthily, and responsibly.

Deposit & Betting Limits

Set your own daily, weekly or monthly deposit limits. Control stays in your hands — 100krm will not allow limits to be raised hastily without a set waiting period.

Session Time Limit

Set how long you can play in a single session. When the time limit is reached, the system will notify you and log out automatically to ensure you get adequate rest.

Play Break (Cooling-Off)

Need a breather? Use the playing break feature for 24 hours, 7 days or 30 days. During this period, your account will be blocked from all betting activity.

Self-Exclusion

For those who need a longer break, the self-exclusion feature allows you to close your account for a minimum period of six months up to permanently. Requests are processed within 24 hours.

Personal Activity Tracker

Monitor your betting records, deposit amounts, wins and losses in real time through your account dashboard. Clear information helps you make smarter decisions.

24/7 Personal Support

The 100krm customer support team is here for you at any time. Whether it is a technical issue, an account enquiry or a need to talk about your playing habits — we are always available.

01

What Is Responsible Gaming?

Responsible gaming refers to a healthy, controlled way of playing — where entertainment remains the primary purpose, not a way to solve financial or emotional problems. At 100krm, we believe that the enjoyment of playing should come with a high level of self-awareness.

Playing responsibly means setting realistic limits before you start, understanding that game outcomes are determined by random chance, and never chasing losses. It also means knowing when to stop and take a break — and actually doing so.

100krm fully supports this approach. We are not just a gaming platform; we are also responsible for ensuring every member has access to the tools and information needed to make smart choices every time they play.

Remember: Gambling is entertainment, not a source of income. The budget you set aside for gaming should only be money you can afford to lose without affecting your daily life.
02

Recognise the Early Warning Signs

Gambling problems rarely appear overnight. They typically start with small, easy-to-miss changes in behaviour. Recognising these signs early is the single most important first step.

Healthy Play
  • Play within your set budget limits
  • Can stop at any time
  • We will not impact personal relationships.
  • Treat losses as the cost of entertainment
  • Not chasing previous losses
Needs Attention
  • Frequently exceeding your own budget limits
  • Borrowing money to keep playing
  • Lying to family about playing
  • Playing to escape from problems
  • Feeling guilty or ashamed after playing
If you recognise yourself in any of the signs in the right column, this is the right time to use the self-control tools provided by 100krm or to seek professional support.
03

Available Controls at 100krm

100krm provides a comprehensive set of self-control tools, easily accessible directly through your account. All tools are designed to give you full control over your gaming experience without any complicated processes.

Deposit Limit

Set the maximum deposit amount within a 24-hour, 7-day or 30-day period. Limits can be lowered immediately but require a 72-hour waiting period to be raised.

Active Immediately
Loss Limit

Set the maximum net loss allowed within a given period. Once this limit is reached, the system will block any further betting until the new period begins.

Active Immediately
Session Time Limit

Limit the duration of each gaming session. You will receive a 10-minute reminder before the limit is reached, and the system will automatically log you out when time is up.

Customisable
Play Break

Choose a break period of 24 hours, 3 days, 7 days or 30 days. During the break, your account remains active for viewing balances and records but all betting is fully blocked.

Temporary protection
Self-Exclusion

Close your gaming account for a minimum of 6 months or permanently. During this period, you will not be able to open a new account at 100krm. This is the strongest measure we offer.

Permanent option available
Activity Review

View detailed reports on all your gaming activity, including total bets, wins, losses, and time spent, filterable by date.

Real-time reports
04

How to Activate Self-Control Limits

Activating self-control tools at 100krm is straightforward and can be done in just a few steps through your account. Here is a quick guide:

1
Login to Your Account

Access your 100krm account using your registered username and password. Always log in through the official website only.

2
Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" or "Play Controls" from the dropdown menu.

3
Select Your Desired Limit Type

Choose from the list of available control tools — deposit limit, loss limit, session time limit, playing break or self-exclusion.

4
Set Limit and Confirm

Enter your desired limit value and select a time period. Confirm your choice — the limit takes effect immediately for most options.

5
Receive Email Confirmation

You will receive a confirmation email from 100krm confirming your new limit has been activated. Keep this email for your records.

If you experience difficulty activating any control tool, contact the 100krm support team via email at [email protected] and we will assist you within 24 hours.
05

Protecting Young People at Home

100krm has a strict policy: our platform is for users aged 18 and above only. Every new account goes through a rigorous KYC age verification process, and we have zero tolerance for any attempt to bypass this requirement.

We also recognise that the responsibility of protecting children and teenagers from gambling content does not rest with the platform alone. Parents and guardians play an equally important role in ensuring that only age-appropriate content is accessed by young people at home.

  • Use parental control software on all shared devices at home to block access to gambling sites.
  • Do not save your 100krm account password on any device that is shared or accessible by children.
  • Always log out fully from your account after each session, especially on shared devices.
  • Talk openly with your children about the risks of gambling and the importance of managing money responsibly.
  • Contact 100krm support if you suspect your account has been accessed by a minor.
06

Trusted External Support Resources

Beyond 100krm's internal support, there are several professional organisations in Malaysia that provide dedicated assistance for individuals experiencing gambling problems. Seeking help is a sign of strength, not weakness.

We encourage anyone who feels that gambling is beginning to affect their life to reach out to a trained professional. Consultation sessions are confidential and non-judgmental — the sole goal is to help you get back on track.

Important: If you or someone you love needs immediate help with a gambling problem, please contact Talian Kasih 15999 — Malaysia's national social counselling service, operating 24 hours a day.

Malaysia's Department of Social Welfare (JKM) and government hospitals also provide counselling and treatment services related to addiction, including gambling addiction, free of charge or at minimal cost. You do not have to go through this alone.

07

100krm Official Policies and Commitments

Responsible gaming is not just an added feature at 100krm — it is at the core of how we operate. We have internal policies that bind our entire team to ensure member interests are always placed above short-term profit.

100krm's official commitments to responsible gaming include:

  • We will not send betting promotions to members who are currently in a break or self-exclusion period.
  • Conducting regular reviews of playing patterns and reaching out to members who show signs of problematic play.
  • Training all customer support staff to identify and respond with empathy to members who may need assistance.
  • We will not pressure, persuade, or offer incentives to members to cancel or reduce their self-exclusion limits.
  • Complying with all applicable legal broadcasting requirements related to consumer protection and responsible gaming in Malaysia.
  • Continuously reviewing and improving responsible gaming tools based on member feedback and industry developments.
This Responsible Gaming Policy should be read together with the Terms and Conditions and Privacy Policy 100krm for a complete understanding of your rights and responsibilities as a member.

FAQ — Responsible Gaming

Yes, all self-control tools — including deposit limits, loss limits, and session time limits — can be activated directly through your Account Settings without needing to contact the support team. The process takes less than two minutes and takes effect immediately upon confirmation.

Self-exclusion requests are processed within 24 working hours. During this processing period, the 100krm team will verify your identity and ensure all available account balances are processed for withdrawal before the account is fully closed.

Your account balance remains safe during a play break period. You can still log in to view your balance and transaction records, and make withdrawals. Only betting activity and new deposits are blocked during the break period.

No. Self-exclusion is a commitment that cannot be reversed before the minimum six-month period ends. This is by design, to ensure you get adequate time away. Once the minimum period has passed, you will need to contact support and complete a 7-day cooling-off period before your account can be reactivated.

Yes. The 100krm system continuously monitors playing patterns. If the system detects signs such as a sudden increase in wagering amounts, excessively long gaming sessions, or loss-chasing patterns, our team will reach out to you via email to share information about the available self-control tools.

Contact the 100krm support team immediately via email at [email protected]. Provide your account details and describe the situation. We will investigate and take immediate action, including temporarily freezing the account until the investigation is complete.

We Are With You Every Step of the Way

Three core commitments that prove 100krm is serious about ensuring a safe and enjoyable gaming experience for every member.

Ongoing Protection

Our automated monitoring system runs 24 hours a day to detect and respond to playing patterns that may need attention, before they become serious problems.

Non-Judgmental Approach

Our support team is trained to listen and assist without judgement. Every conversation about gambling concerns is handled with full empathy, respect and complete confidentiality.

Continuous Improvement

We continually review and improve our responsible gaming tools based on member feedback, the latest research, and global industry standards to ensure the best protection for all members.

Join a Community of Members Who Play Smart at 100krm

Over 500,000 members have trusted 100krm as their online entertainment platform of choice — with a full suite of self-control tools, 24/7 support, and a genuine commitment to responsible gaming.

Bahasa Melayu